SECTOR · CARTAGENA, COLOMBIA
Industrial catering in Cartagena, built around your shift pattern
Plant canteens for the Mamonal industrial corridor, the port and the free trade zones. Service designed around your actual shift pattern, with documented temperature control and a documentation pack your HSEQ team can file without chasing us for it.
In a plant, a late service is not an inconvenience. It disrupts the shift.
If lunch arrives fifteen minutes late in a rotating-shift operation, the handover slips, the line goes out of balance, and the problem ends up on the plant manager's desk. In industry, punctuality is not a service attribute — it is a production variable.
MECHANISMS, NOT ADJECTIVES
How we solve it
Any supplier can say it is reliable. This is what that means in practice here, point by point, and it is what you can require from us in writing.
Service designed around your real shift pattern, including night and weekend shifts
2026 labour surcharges built into the price from the proposal, visible rather than hidden
Documented and logged temperature control from production site to your canteen
Documentation pack ready for vendor registration and HSEQ audit
One named responsible person per service, with a direct phone number
Full food-safety documentation handed over before you sign, with your quality team
Direct hiring with full social security from the first shift — no joint-liability exposure
BEFORE YOU SIGN ANYTHING
How to verify us without having to trust us
B4
Assess SAVIA before you commit
B5
Free assessment with a written report
B1
30-day paid pilot with free exit
B6
No-penalty exit for the first 90 days
Each with its verification mechanism and its limit of liability, in the SAVIA Shield. The four, with their fine print.
THE DIVISIONS THAT APPLY HERE
Which service solves it.
QUESTIONS FROM THIS SECTOR
What buyers usually ask us before contracting.
What does Resolución 2674 de 2013 entitle us to demand?
Resolución 2674 de 2013 governs the sanitary conditions of anyone who manufactures, processes, prepares and distributes food in Colombia. In practice it entitles you to require from your supplier a current sanitary licence for the production site, food-handling certificates for every operator, cold-chain control and batch traceability.
The point most often missed: if your operator produces in a third party's kitchen, verify whose name the sanitary licence is issued under and under what arrangement the operator is authorised to produce there. It is the first question a serious HSEQ auditor asks.
Is SAVIA HACCP certified?
Food safety is a pillar of how we operate: the processes are designed on HACCP principles, with preventive controls, traceability and monitored critical points, and certification is on route. That is exactly what we declare, and nothing beyond it. If a supplier declares HACCP, ask for the certificate number and its expiry date.
What happens if there is a food-safety incident at our site?
What you should require from any operator is a written protocol with three things defined in advance: who the single spokesperson is, how long it takes to isolate the affected batch, and who absorbs medical attention and investigation costs. If the protocol is not written before the incident, it does not exist.
A zero-incident absolute policy is a clause that triggers on a case not attributable to the operator. What is defensible, and what serves both parties, is a conduct commitment with response times rather than a promise of an impossible outcome.
Do you cover night shifts and weekends?
Yes. The operation is designed around the client's actual shift pattern, night shifts and weekends included. The labour surcharges for those hours are built into the price from the proposal and remain visible: under the 2026 Colombian labour reform a Sunday service costs considerably more, and hiding that only defers the problem.
What do we receive each month besides the food?
An executive report within the first five business days: participation per employee, menu-cycle compliance, the satisfaction measurement result, incidents for the period and — the section no operator includes — what went wrong and what was done about it.
That report is what allows an HR director to justify the spend internally, and it is also why the contract gets renewed without a price argument.
How quickly can you start?
The estimate is two weeks from signature for a standard operation, and we call it an estimate rather than a commitment because we do not yet have a reference operation that would let us guarantee it. The firm date is set in the proposal, after the assessment, once we know your site.
BEFORE YOU COMPARE PROPOSALS
What to read before you decide.
HIDDEN COST
What absenteeism really costs, and how to calculate it
Executive method to calculate the real cost of absenteeism in Colombia: the components nobody adds up, the formula, and where food service moves it.
COST STRUCTURE
How cost per meal is calculated, and what quotations hide
The components of a price per meal in Colombia — raw materials, labour, transport, tableware, site cost and margin — and the three most often hidden.
Start with the assessment. It is free and the report is yours.
We visit your site, survey the operation and hand you in writing what you actually need. Proposal with pricing within 48 hours of the site visit.