METHODOLOGY
A lunch that arrives on time is not luck. It is a cycle.
This is what happens on an ordinary operating day so that the service arrives complete, hot and at the committed hour — and what record is left of each step, because a step without a record is a step nobody can audit.
FROM THE DAY BEFORE TO THE REPORT
The cycle of a service, hour by hour.
- D-1 · 4:00 p.m.
Next-day figures are closed
Final number of services per time window, special diets for the day and client staffing changes. After this hour, tomorrow's production is fixed.
- D-1 · afternoon
Input reception and verification
Goods received with batch and supplier logged, cold-chain verification and mise en place per preparation against the technical sheets.
- Day D · early hours
Production against the technical sheet
Each preparation follows its sheet — portion weight, process, temperature — verified by the kitchen supervisor before dispatch.
- Day D · dispatch
Temperature record and departure
Documented temperature reading, packing in thermal transport, and departure logged against the committed time.
- Day D · service
Service with a named person present
Setup, on-site temperature verification, service under the hospitality protocol, and start time recorded and signed by the supervisor.
- Day D · close
Service close and incidents
Services actually delivered against those scheduled, incidents of the day and client feedback where there is any. All of it feeds the monthly report.
- Day 5 of the month
Monthly executive report
The daily records are consolidated into the report: participation, punctuality, menu cycle, satisfaction, food safety and the section covering what went wrong.
For events, this cycle adds a full verification of operation, logistics, staffing, setup and timeline before the service — the No Surprises commitment.
WHY THE RECORD MATTERS
Every step above leaves a document your auditor can ask for.
Temperature logs, batch traceability, delivery times against committed times and signed service closes. They are not internal paperwork: the relevant extracts go into the monthly report, and the full file is available for your HSEQ review at any point in the contract.
The first step of the cycle is the assessment.
Free, with a written report, and a proposal within 48 hours of the site visit.