SECTOR · CARTAGENA, COLOMBIA
Food services for the Cartagena hotel sector
We come from Cartagena's hotel sector, which here is not a credential — it is the working language. We run staff feeding, high-season support and kitchen overflow for hotels that need capacity without opening permanent positions.
In high season the problem is not the menu. It is capacity.
A hotel at full occupancy in December does not need another supplier of inputs. It needs kitchen and hands that appear the week occupancy rises, at a standard that does not force the executive chef to supervise two operations at once.
MECHANISMS, NOT ADJECTIVES
How we solve it
Any supplier can say it is reliable. This is what that means in practice here, point by point, and it is what you can require from us in writing.
Staff feeding in the time windows the operation allows
Production overflow during high season and high-occupancy events
Support staff trained in a written hospitality protocol
Direct coordination with the hotel's executive chef, without intermediaries
BEFORE YOU SIGN ANYTHING
How to verify us without having to trust us
B4
Assess SAVIA before you commit
B5
Free assessment with a written report
B1
30-day paid pilot with free exit
B6
No-penalty exit for the first 90 days
Each with its verification mechanism and its limit of liability, in the SAVIA Shield. The four, with their fine print.
THE DIVISIONS THAT APPLY HERE
Which service solves it.
QUESTIONS FROM THIS SECTOR
What buyers usually ask us before contracting.
Do you cover night shifts and weekends?
Yes. The operation is designed around the client's actual shift pattern, night shifts and weekends included. The labour surcharges for those hours are built into the price from the proposal and remain visible: under the 2026 Colombian labour reform a Sunday service costs considerably more, and hiding that only defers the problem.
What do we receive each month besides the food?
An executive report within the first five business days: participation per employee, menu-cycle compliance, the satisfaction measurement result, incidents for the period and — the section no operator includes — what went wrong and what was done about it.
That report is what allows an HR director to justify the spend internally, and it is also why the contract gets renewed without a price argument.
How quickly can you start?
The estimate is two weeks from signature for a standard operation, and we call it an estimate rather than a commitment because we do not yet have a reference operation that would let us guarantee it. The firm date is set in the proposal, after the assessment, once we know your site.
Start with the assessment. It is free and the report is yours.
We visit your site, survey the operation and hand you in writing what you actually need. Proposal with pricing within 48 hours of the site visit.